Integration Support Specialist

Support and troubleshoot API integrations, payment gateways, and third-party services;
Analyse logs, trace API requests, diagnose failures, and resolve issues;
Handle client and partner requests at the L2 level, escalating complex incidents to L3;
Collaborate with developers, DevOps, and business teams to resolve technical challenges;
Monitor integration performance, identifying and addressing bottlenecks;
Assist in testing and implementing new integrations;
Maintain technical documentation, guidelines, and knowledge bases.

1+ year of experience in technical support (L2/L3);
Strong understanding of REST APIs, HTTP protocols, JSON, and XML;
Experience working with logs (ELK, Kibana, Grafana, or similar tools);
Basic knowledge of SQL (writing queries, retrieving data from databases);
Experience with payment systems (Stripe, PayPal, Adyen, Visa/Mastercard API, etc.) is a plus;
Understanding of OAuth, Webhooks, and API authentication principles;
English proficiency at B1+ level, Russian B2+ level;
Analytical mindset, attention to detail, and strong teamwork skills.

Opportunities for remote work;
Flexible schedule;
Private medical coverage;
100% paid vacation, sick leave, and 3 additional sick days per year;
Exciting in-person corporate events and online activities;
Company-funded professional training and courses;
Internal bonus system;
Experience working on international projects;
A supportive network of professional colleagues willing to share their expertise (mentorship system in place);
The opportunity to be part of a leading company shaping the future of the iGaming industry.

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