Integration Support Specialist (Location GMT+6/7/8)

About EvenBet Gaming

We are a global iGaming product company developing an innovative platform for gaming operators worldwide. With over 20 years of expertise, we have successfully launched more than 200 poker projects in 41 countries, serving over 48 million players who use EvenBet's poker software in the dynamic iGaming industry.

About Position 

TimeZone: GMT+6/7/8

Responsibilities:

• Support and troubleshoot API integrations, payment gateways, and third-party services;
• Analyse logs, trace API requests, diagnose failures, and resolve issues;
• Handle client and partner requests at the L2 level, escalating complex incidents to L3;
• Collaborate with developers, DevOps, and business teams to resolve technical challenges;
• Monitor integration performance, identifying and addressing bottlenecks;
• Assist in testing and implementing new integrations;
• Maintain technical documentation, guidelines, and knowledge bases.

We expect you to have:

• 1+ year of experience in technical support L2/L3 (Middle);
• Strong understanding of REST APIs, HTTP protocols, JSON, and XML;
• Experience working with logs (ELK, Kibana, Grafana, or similar tools);
• Basic knowledge of SQL (writing queries, retrieving data from databases);
• Experience with payment systems (Stripe, PayPal, Adyen, Visa/Mastercard API, etc.) is a plus;
• Understanding of OAuth, Webhooks, and API authentication principles;
• English at B1+ level, Russian B2+ level;
• Analytical mindset, attention to detail, and strong teamwork skills.

We offer:

• Opportunities for remote work;
• Flexible schedule;
• Private medical coverage;
• 100% paid vacation, sick leave, and 3 additional sick days per year;
• Exciting in-person corporate events and online activities;
• Company-funded professional training and courses;
• Internal bonus system;
• Experience working on international projects;
• A supportive network of professional colleagues willing to share their expertise (mentorship system in place);
• The opportunity to be part of a leading company shaping the future of the iGaming industry.