Integration Support Specialist

About EvenBet Gaming

EvenBet Gaming is a global iGaming software provider with 20+ years on the market. We build poker and casino platforms used by operators in 40+ countries – from turnkey solutions to high-load custom integrations.

250+ people. 200+ launched projects. 48M+ players worldwide.

About Position

Grade: Middle
Team: Development
Schedule for 2 positions:

• 9 AM – 6 PM (GMT+7)
• 9 AM – 6 PM (GMT+3)

WHAT YOU'LL DO:

• Support and troubleshoot API integrations, payment gateways, and third-party services;
• Analyse logs, trace API requests, diagnose failures, and resolve issues;
• Handle client and partner requests at the L2 level, escalating complex incidents to L3;
• Collaborate with developers, DevOps, and business teams to resolve technical challenges;
• Monitor integration performance, identifying and addressing bottlenecks;
• Assist in testing and implementing new integrations;
• Maintain technical documentation, guidelines, and knowledge bases.

WHAT WE'RE LOOKING FOR:

• 1+ year of experience in technical support L2/L3 (Middle);
• Strong understanding of REST APIs, HTTP protocols, JSON, and XML;
• Experience working with logs (ELK, Kibana, Grafana, or similar tools);
• Basic knowledge of SQL (writing queries, retrieving data from databases);
• Experience with payment systems (Stripe, PayPal, Adyen, Visa/Mastercard API, etc.) is a plus;
• Understanding of OAuth, Webhooks, and API authentication principles;
• English at B1+ level, Russian B2+ level;
• Analytical mindset, attention to detail, and strong teamwork skills.

WHAT WE OFFER:

• Remote-first work;
• Flexible schedule;
• 100% paid vacation, sick leave + 3 extra sick days/year;
• Health insurance, sports and psychotherapy reimbursement;
• Mentorship program and transparent career growth roadmap; 
• Company-funded training and courses;
• Annual salary and grade review;
• Internal bonus system and company perks; 
• Online & offline team events;
• Work on international iGaming products.