Integration Support Specialist

About EvenBet Gaming

About Position

Responsibilities:

• Support and troubleshoot API integrations, payment gateways, and third-party services;
• Analyse logs, trace API requests, diagnose failures, and resolve issues;
• Handle client and partner requests at the L2 level, escalating complex incidents to L3;
• Collaborate with developers, DevOps, and business teams to resolve technical challenges;
• Monitor integration performance, identifying and addressing bottlenecks;
• Assist in testing and implementing new integrations;
• Maintain technical documentation, guidelines, and knowledge bases.

We expect you to have:

• 1+ year of experience in technical support (L2/L3);
• Strong understanding of REST APIs, HTTP protocols, JSON, and XML;
• Experience working with logs (ELK, Kibana, Grafana, or similar tools);
• Basic knowledge of SQL (writing queries, retrieving data from databases);
• Experience with payment systems (Stripe, PayPal, Adyen, Visa/Mastercard API, etc.) is a plus;
• Understanding of OAuth, Webhooks, and API authentication principles;
• English proficiency at B1+ level, Russian B2+ level;
• Analytical mindset, attention to detail, and strong teamwork skills.

We offer:

• Opportunities for remote work;
• Flexible schedule;
• Private medical coverage;
• 100% paid vacation, sick leave, and 3 additional sick days per year;
• Exciting in-person corporate events and online activities;
• Company-funded professional training and courses;
• Internal bonus system;
• Experience working on international projects;
• A supportive network of professional colleagues willing to share their expertise (mentorship system in place);
• The opportunity to be part of a leading company shaping the future of the iGaming industry.