B2B Customer Support Specialist (GMT +7)

About EvenBet Gaming

About Position 

Responsibilities:

• Handle incoming client tickets and address queries in a timely manner;
• Communicate with clients via chat, offering professional support and guidance;
• Monitor Grafana and create alerts for the DevOps team and CTO when necessary;
• Configure the platform according to client-specific requirements;
• Conduct product training sessions for clients to ensure smooth operations.

We expect you to have:

• At least 1 year of experience in Customer Support;
• English and Russian at C1 level;
• Ability to navigate documentation sections and locate necessary information quickly;
• Knowledge of back-office modules and experience configuring systems based on client needs;
• Strong familiarity with client applications and ability to troubleshoot effectively;
• Ability to work within the client portal and manage data;
• Capacity to independently verify and reproduce bugs reported by clients;
• Experience in delivering training sessions to clients;
• Familiarity with the iGaming industry will be a plus.

We offer:

• Opportunities for remote work;
• Flexible schedule;
• Private medical coverage;
• 100% paid vacation, sick leave, and 3 additional sick days per year;
• Exciting in-person corporate events and online activities;
• Company-funded professional training and courses;
• Internal bonus system;
• Experience working on international projects;
• A supportive network of professional colleagues willing to share their expertise (mentorship system in place);
• The opportunity to be part of a leading company shaping the future of the iGaming industry.