About EvenBet Gaming
We are a global iGaming product company developing an innovative platform for gaming operators worldwide. With over 20 years of expertise, we have successfully launched more than 200 poker projects in 41 countries, serving over 48 million players who use EvenBet's poker software in the dynamic iGaming industry.About Position
Work schedule: 2/2 shifts from 14:00 to 02:00 (GMT+3)Responsibilities:
- Process incoming client tickets
- Communicate with clients in chat regarding their questions
- Monitor Grafana and create alerts for the DevOps team and CTO
- Configure the platform according to client requirements
- Conduct product training sessions
We expect you to have:
- Strong knowledge of documentation and the ability to quickly locate relevant information
- Experience with back-office modules and the ability to configure systems according to client or task requirements
- Experience working with client applications and bug-tracking tools (e.g., YouTrack)
- Ability to respond effectively to client questions and handle urgent issues in Skype or other communication channels
- Ability to independently verify and reproduce bugs reported by clients
- English at B2+ level, Russian at B2+ level
We offer:
- Opportunities for remote work
- Work schedule: 2/2 shifts from 14:00 to 02:00 (GMT+3)
- Private medical coverage
- 100% paid vacation, sick leave, and 3 additional sick days per year
- Exciting in-person corporate events and online activities
- Company-funded professional training and courses
- Internal bonus system
- Experience working on international projects
- A supportive network of professional colleagues willing to share their expertise (mentorship system in place)
- The opportunity to be part of a leading company shaping the future of the iGaming industry
Any questions?
You can contact
Viktoria Karankevich
Recruiter
