About EvenBet Gaming
We are a global iGaming product company developing an innovative platform for gaming operators worldwide. With over 20 years of expertise, we have successfully launched more than 200 poker projects in 41 countries, serving over 48 million players who use EvenBet's poker software in the dynamic iGaming industry.About Position
Work schedule: 2/2 shifts from 14:00 to 02:00 (GMT+3)Responsibilities:
- Handling incoming client tickets;
- Communicating with clients via chat to address their queries;
- Monitoring Grafana and creating alerts for the DevOps team and CTO;
- Configuring the platform in line with client requirements;
- Delivering product training sessions.
We expect you to have:
- 1+ year of experience in Сustomer Support;
- English and Russian proficiency at С1+ level;
- Knowledge of documentation structure and ability to find relevant information;
- Understanding of back-office modules and ability to configure the system;
- Experience working with client applications and portals;
- Ability to independently verify and reproduce client-reported bugs;
- Experience in conducting client training sessions;
- Spanish and knowledge of the iGaming industry are a plus.
We offer:
- Work schedule: 2/2 shifts from 14:00 to 02:00 (GMT+3);
- Opportunities for remote work;
- Private medical coverage;
- 100% paid vacation, sick leave, and 3 additional sick days per year;
- Exciting in-person corporate events and online activities;
- Company-funded professional training and courses;
- Internal bonus system;
- Experience working on international projects;
- A supportive network of professional colleagues willing to share their expertise (mentorship system in place);
- The opportunity to be part of a leading company shaping the future of the iGaming industry.
Any questions?
You can contact
Kristina Pechenkina
HR
