- Simple API integration with the website
- Server setup and deployment
- Warranty period from 30 to 365 days
- Free updates period (30 days minimum)
- Free 24×7 monitoring services (30 days minimum)
Limits of warranty, updates, and monitoring services depend on the software package. After that, our customers may take all advantages of flexible and personalized lifetime support services.
Post Support Services
For all support packages we guarantee a fast and prompt response to any issue and non-disclosure of any confidential information that we may come across.
Which Package To Choose?
Small Business. This economy option will fit a poker room or casino with a limited maintenance budget.
Medium Business. Great choice for a growing online gaming project with a high demand in support.
Professional. The most powerful package will fit even a gaming network with extensive infrastructure.
|Support feature||Small Business||Medium Business||Professional|
|Servers for maintenance||1||3||10|
|Backup setup and maintenance||+||+||+|
|Monitoring system setup and maintenance||+||+||+|
|Firewall setup and maintenance||+||+||+|
|Audit of the system settings||Monthly||Monthly||Weekly|
|Monitoring of the server state||Daily during business hours||Daily||Continuous|
|Dedicated pool of 24/7 support||–||–||+|
|Handling requests on server configuration||2 business days||1 business day||Instant|
|Fixing blocking errors (crash, hang up, money loss)||5 business days||3 business days||3 business days|
|Fixing errors in designs||1 business week||2 business days||2 business days|
|Fixing non-blocking errors||2 months||2 business weeks||5 business days|
|Free updates with bug fixes||+||+||+|
|Discount for updates with new functionality||10%||40%||Free|
|Implementing additional functionality||$||Prioritized within 1 month with 20% discount||Prioritized within 1 week with 50% discount|