Client support L1

Working Hours: 9:00–18:00 GMT+7 (Monday to Friday).

Responsibilities

• Handle incoming customer requests via chats and client portals;
• Independently resolve tasks at the L1 level;
• Create detailed task descriptions for technical teams (L2);
• Provide customer consultations on product-related questions and documentation;
• Conduct training sessions for customers.

We expect from you

• At least 1 year of experience in a similar role;
• Proficiency in English at B2 level or higher;
• Excellent verbal and written communication skills;
• Strong skills in working with documentation and internal information sources;
• Ability to independently create guides for clients.

We Offer

• Opportunities for remote work;
• Private medical cover;
• 3 sick days per year;
• Exciting offline corporate events and online activities;
• Company-funded professional training and courses;
• Internal bonus system;
• Experience working on international projects;
• Professional colleagues willing to share their expertise (mentorship system in place);
• The chance to be part of a leading company shaping the future of the iGaming industry.